Politica di spedizione e consegna

Politica di spedizione e consegna

Last updated: May 2026

This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and should be read alongside them:
https://commodityfragrances.eu/pages/terms-and-conditions

Please review this policy carefully before placing an order, as it applies to all purchases made with us.

Shipping Options
We offer Standard and Expedited shipping options. In some cases, a third-party supplier may manage inventory and be responsible for fulfilling and shipping your order.

Standard Shipping
Free on orders over €135
For orders €135 and under, rates vary by shipping zone
Estimated delivery: 2–5 business days (excluding processing time)

Expedited Shipping
€15–€20 depending on shipping zone
Estimated delivery: up to 2 business days (excluding processing time)

If you select expedited shipping, we will follow up after your order is placed with any additional shipping details.

Please see the full breakdown of our shipping rates below.

Zona 1: Germania e Paesi Bassi:

Express

Standard

Sotto i 135€ 		15,00€

5,50€

135€ e oltre 		15,00€ Gratuita

 

Zona 2: Austria, Belgio, Francia, Irlanda, Italia, Portogallo e Spagna:

 
Express

Standard

Sotto i 135€ 		15,00€

6,50€

135€ e oltre 		15,00€ Gratuita

 

Zona 3: Bulgaria, Croazia, Cipro, Repubblica Ceca, Danimarca, Grecia, Ungheria, Polonia e Slovacchia:

 
Express

Standard

Sotto i 135€ 		20,00€

8,50€

135€ e oltre 		20,00€ Gratuita

 

Zone 4: Estonia, Finland, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Sweden, Switzerland:

 
Express

Standard

Sotto i 135€ 		20,00€

10,00€

135€ e oltre 		20,00€ Gratuita

 

Tutti i tempi e le date indicati per la consegna dei prodotti sono dati in buona fede ma sono solo stime.

* Si prega di notare che le spedizioni verso le destinazioni insulari e l'Irlanda possono subire tempi di consegna più lunghi a causa di requisiti di transito e logistica aggiuntivi.

Per i consumatori dell'UE e del Regno Unito: ciò non influisce sui tuoi diritti legali. Se non specificamente indicato, i tempi di consegna stimati riflettono la prima consegna disponibile, e le consegne saranno effettuate entro 30 giorni dal giorno in cui accettiamo il tuo ordine. Per ulteriori informazioni si prega di fare riferimento ai nostri Termini.

Where do you deliver?

We deliver to most countries within the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

*Due to customs regulations, we no longer ship to the Canary Islands or Malta. 

How can I cancel my order or change my shipping address?

Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun

Please contact our customer service team should you have any questions.

What should I do if my order is marked delivered but I haven’t received it?

 If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.

Before reaching out, please:
-Wait 1–2 business days, as carriers may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office
-Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.

We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.

Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.

By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.

Effettuate consegne internazionali?

Non offriamo spedizioni internazionali. Se non vedete il vostro paese elencato sopra, visitate il nostro sito internazionale: www.CommodityFragrances.com

Ci sono altre restrizioni per la spedizione?

Gli ordini non possono essere spediti a caselle postali e/o a indirizzi APO/FPO

Gli ordini vengono spediti solo nei giorni lavorativi, che sono lunedì - venerdì

Cosa succede se il mio ordine subisce un ritardo?

Se la consegna è ritardata per qualsiasi motivo, vi faremo sapere il più presto possibile e vi comunicheremo una data stimata di consegna modificata.

Per i consumatori dell'UE e del Regno Unito: ciò non influisce sui tuoi diritti legali. Per ulteriori informazioni si prega di fare riferimento ai nostri Termini.

Come potete contattarci in merito a questa politica?

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