Politica di Reso

Politica di Reso

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Tutti i resi devono essere spediti entro quattordici (14) giorni dalla data di consegna. Tutti gli articoli restituiti devono essere in condizioni nuove e non utilizzate, con tutti i cartellini e le etichette originali attaccati.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Processo di restituzione

Le spese di spedizione per la restituzione sono a carico del cliente.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Premi

Restituendo qualsiasi acquisto in cui avete riscattato o guadagnato qualsiasi tipo di Commodity.Circle (punti, sconti, status di livello, ecc.), si perde automaticamente il premio.

Rimborsi

Una volta ricevuto il reso e verificate le condizioni dell'articolo, provvederemo a processare il reso. Si prega di attendere almeno dieci (10) giorni dal ricevimento dell'articolo per elaborare il reso. I rimborsi possono richiedere 1-2 cicli di fatturazione per apparire sull'estratto conto della carta di credito, a seconda della società emittente della carta di credito. Vi informeremo via e-mail quando il vostro reso sarà stato elaborato.

Gli articoli ricevuti in omaggio e/o regalati con un acquisto non sono rimborsabili. 

Eccezioni   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Domande

In caso di domande sulla nostra politica di restituzione, si prega di contattarci all'indirizzo:
customerservice@commodityfragrances.eu